5DAY Leeds

Terrible experience Had my 5 day lesson with Mo and it wasn’t too bad at the start. After the 5 days, I kept him as my instructor and every time he would just end the lesson 30 minutes before. I asked him not to do that and he kept doing it. I was being charged £40/hr. I told him I wanted to book my test with 5day and he kept telling me not to because I’m not quite ready and “I will only wait 1 week for a test”. I definitely was test ready. I got fed up and ended lessons with him, and booked my test through 5day. I waited about 4 weeks and heard nothing, so I just booked my own test… waited 5 more weeks and passed first time with 2 minors. Overall I paid 5day 1 £1300 and received about 18 hours of lessons. And some theory practice which I didn’t need. I then paid my instructor £800 for only 15 hours of lessons. That’s £2100 for 33hours and they didn’t even bother to find me a test even through they agreed. The only thing I wanted back from 5 day is for them to refund my test, as they promised to find it but they didn’t. Yeah you guessed it they didn’t refund it. Useless company

I attended 5Day for my driving course last week and loved every moment. I want to say a massive thank you to my instructor Shaheen for my manual lessons, I was really nervous on my first day but from the off she put me at ease. Shaheen has taught me so much within the week and made me confident, she is an absolute credit to 5Day! My practical test is in a few weeks and I'm looking forward to it. If anyone is thinking of going for the course then I would definitely recommend it, you won't be disappointed.

My dad paid for me a course with five day driving school , my course way 5 days in the week and should have started at 10am. My instructor was Mo. I was asked if I could come to my lessons earlier if I did not mind, so I did and was starting lessons as early as 7.30 am. My instructor told me for the full five days that I was doing great and my driving was safe and up to standard!!!! When the five days had ended he told me I would need more lessons on roundabouts ( but did not tell me this on my lessons in the five day and did no intense training on roundabouts in them five days ) but then followed by saying but you are fine to do the test in your own vehicle now .. so confusing . I carried on having lessons at 80 pound a go after paying over 1200 for the course. Mo had no time for my lessons through the week with all sorts of excuses , so I was doing lessons at 5am 6am in the morning before work , I told mo this was too early for me but seemed I did not have a choice in the matter… I was texting mo over and over and getting ignored constantly which I do have the proof and messages. When I did finally get a response I was told my lesson was at 6am , I text mo that morning to see if we was still on and I had no reply to then be told he left his work phone at home , I was paying for two hour lessons and always finished 20 mins early which I also have proof for as I was calculating the distance on my phone and tracking times. Maybe if I had a different instructors this may have worked out but just feels like a scam for money and once they have your money they are not bothered !!!!! !!!!! DO NOT USE THIS DRIVING SCHOOL !!!!!

Booking reference- LE-LWXY8 So a few months back, I called to book this 5-Day Intensive driving class in Leeds. I made the man I spoke to aware that I had already passed my theory test, so I didn’t need it. He said he would go ahead and take it off from the course. Before making a payment, I asked how many hours a day the lessons will be, and he clearly told me “around 6 hours.” (If the phone calls are recorded, it can be pulled up and listened to). With this in mind, I paid £1,120 for 30 hours of lessons; that is 6 hours a day for 5 days. All was good. Until I turned up for my class and the instructor told me that I will be having 4, yes, 4 hours of lessons!!! I was shocked to say the least. So 4 hours a day for 5 days is 20 hours. This wasn't what I was told. What do you mean by 20 hours when what was advertised on the website was 30 hours? How did I pay for 30 hours and I am only getting 20 hours? I felt robbed and cheated. I looked at the email that was sent to me, and there was no where that it was mentioned that the classes were for 20 hours. I would not have paid £1,120 for 20 hours of driving lessons in Leeds and have to travel all the way, when I could have paid less for lessons in my city, York. I decided to contact the customer service, and this made things extremely worse. The lady I spoke to was CHOLE, and I have not spoken to a more rude customer service agent before in my life. I was trying to explain to her and she started raising her voice at me, basically trying to intimidate and bully me over the phone, and then hung up on me. I called back and she was basically scolding me like I was her child, telling me that it was clearly my fault. Telling me to shut up and listen to her. At no point did she try to resolve the issue, and then hung up a second time. Now I was upset, I called a third time and it was still her who picked up. I told her that her attitude was unacceptable and that I was going to report her, and she told me to go ahead. Basically, with the confidence of someone who believes there will be no repercussions, after all my accent may have seemed a little too African for her. This lady called CHOLE should have no place in customer service where she will be interacting with international customers. The only reason I decided to take this lesson was simply because the driving instructor I got, Shaheen was amazing. But for anyone trying to book, I would advise you to honestly look somewhere else. This looks like a scam scheme run here where 30 hours is advertised and you only get 20. And if you are a foreigner, just avoid, avoid, avoid. When a someone like Chole, is at the forefront of the customer service, you’re already doomed from the start. I wish I read the reviews before starting this course, I would not have proceeded. And for 5-Day, please remember that if phone calls are recorded, you can always pull it up for evidence. Pull up the conversation from the day I booked this course, where the man told me on phone that it is 6 hours driving lesson, up until my phone call with Chole, and dispute it if I am wrong. Edit- (In addition to my booking reference, I have also attached a photo of our email exchanges because they may try to sweep this under the table by claiming they don’t know me or that I wasn’t a pupil at 5Day).

I’ll start with my booking reference LE-WXMYG, considering I’ve seen other reviews replied to as not considered genuine without it. I attended a 5 day course 1/4 - 5/4 and couldn’t be more disgusted with my experience. Instructor was an hour late on the first day. The entire time I was being micromanaged and wasn’t allowed to freely learn. My instructor, Deeba, was incredibly concerned about her car throughout, never moved her foot away from the break so this stayed hovered the entire time and carried out dangerous manoeuvres when no intervention was necessary. You are provided with a score card from 1 to 5. As each day went by she ticked them off as 1, day 1. 2, day 2 and so on. on the Thursday I decided my partner and I would insure my car at home and see how I do without the instructors intervention. Within 10 minutes he realised I was swerving and constantly checking my mirrors. This is when he enlightened me you shouldn’t check mirrors for road positioning and use a reference on the dash board (Deeba failed to teach me this) after being informed this I did absolutely fine. I informed Deeba on the Friday, my last day, my experience and if she could keep her foot off the break and trust me to drive independently. She instantly got defensive and rude. We then didn’t talk the rest of the day and I had to ask for feedback for the remaining. I decided to record my last hour due to her attitude being unacceptable. There were 45minutes of recorded evidence with 0 instruction and independent driving. At the end of the course she asked if I had any questions, I then proceeded to ask what would happen now. She replied I’d need further lessons with 0 feedback as to where my strong or week points were, what I needed practice with and disregarded the score card and left. I paid £1120, or £54 an hour and no where was the relevant value given. This money was just for the driving, no administrative duties included or theory as I passed myself a month prior. Majority of instructors are £36 - £39. Do not waste your time. I have rung to complain and was provided an email where they received a much more in-depth experience. I’ll be waiting the 7 days for a manager to respond and after this time, will be taking this further. As of right now, I feel like I just threw my money away and can’t begin to explain how sad I am with how much I saved up for this experience. I’ll also add, before someone replies to this review with the terms and conditions stating I should have rung during the course. I also had a bad experience with a very rude customer service advisor, Karen, prior to my driving. Due to the instructor being late, her making excuses up that there was standstill traffic (it was bank holiday and I had been driven up 40 minutes away 15 minutes prior, the roads were very quiet). I’m not confrontational and suffer with anxiety so this was off putting. Also when I did ring to put in a complaint or asked to speak to a manager this was disregarded and I was provided an email to express my concerns.

My 5day intensive course at Leeds was excellent, I would 100% recommend this to anyone. I had booked on the 4th of March and managed to get a slot for week commencing 25th March! My instructor Shabana has helped me massively, I was a complete beginner on Monday (and very nervous) and by Friday I was confidently driving with little instruction. Throughout every lesson Shabana has made sure I have been comfortable even when she was pushing me. I would definitely recommend her to anyone who feels anxious or nervous about driving on the road. During the mornings I had 2 hour theory training with Aqib, he explained everything whilst going through the slides and giving examples to further my understanding. I have consistently been achieving above the pass rates for both the theory and hazard perception mock tests. I am now confident in going ahead with my theory test on Saturday. I have thoroughly enjoyed my time on the intensive course and cannot state enough how happy I am to have done it!

First of all, I would like to recommend my instructor Shabana, who is the real reason I am giving a 5 star review. Looking across peoples experiences, I do feel that your experience with 5day is only as good as your instructor. I can not fault mine. Although test ready for some time, I finally passed my manual test on the third time (3.11.23). The first two tests just didn't go my way, and i dont feel any shame when the national pass rate is under 50%. I was ready for all three, but anxiety ruined my first, and now realise how much I have grown since then, when I look back happy knowing that I am a much safer driver, not just an able driver. The ability was always there after finishing my 5 days, but my perception and reaction to traffic have vastly improved since. The tests themselves are very different experiences in themselves, and each test was very different. Consistancy, patience, and persistance get you through and all qualities my instructor gave me. Shabana re-built my confidence after any knockbacks and molded me into a much more natural and instinctive driver with her expertise, leadership, guidance, and support. I think this is more important than just being able to pass. Shabana has been a fundamental reason for any success. She has at times gone above and beyond and always made time to get the pass. She never stopped believing in me. I have been happy to continue with her until I passed for the very reason she will stop at nothing to get the pass too, she cares about her students and gives everything she can to make sure you are ready to pass. She's genuine, honest, full of heart, and stands by you until the certificate is in your hand. If you're willing to give your best effort, she gives hers until successful, and in success, she screams with excitement and happiness as loud as her student. Im a little sad, knowing I will not be driving in Shabana's car with her now. What an experience, driving her around for no reason other than to keep getting better at driving her around 🤣 it's been a beautiful human experience. My very best driving was with her before my test, before the axiety kicked in again on the test, but by being even better, I got through it with success. For all the ups and downs, I look back and appreciate every moment knowing my driving has matured, safer, and more well-rounded. It's been a pleasant ride in her car, even when at times, it has been challenging. I have doubted myself at times but can honestly say I have never doubted her. If you're reading this Shabana, thank you for all the time and energy you have given me and for encouraging me and standing by me, pushing me forwards into today, we finally reached our destination. I cherish the memories of learning with you. 🙂🚘 .......................... 5 day have been okay, but as a company, I must say I dont interact with them much and never have. I had passed my theory previous to joining and am happy not to have needed the classroom (even though it's included and not deducted from cost, which is a little sad). Once I signed up, I really was only with my instructor intensley. I am very grateful for the 5day company for putting me with Shabana and for Shabana staying with me long after my 5 day course had finished, to ensure my success. On the test booking, I wish 5day office could give a quick call when booking a test as you dont have much chance to choose or confirm a date, after you have said which date you are free from. Although mostly free, there was a clash with other parts of my life, like my motorcycle test day ("A2B motorcycle training" are amazing and worked around 5days rigidness amazingly and dont charge to rebook, like the government don't, but 5day do). Maybe 5day could include an area on the form of dates you are unable to attend. I feel this part could be done better. Otherwise, i have not had a problem.