Surepass Ltd

Surepass Driving School specialises in intensive driving courses. The company has over 14 years of experience helping learner drivers. Most instructors are trained by Surepass and have achieved the highest level of qualification. Surepass offers manual and automatic driving lessons. The company provides UK-wide coverage. Some instructors are multilingual. Male and female instructors are available. Surepass offers intensive training courses, advanced driving, Pass Plus tuition, and single lesson trials.

Crash courses and week-long intensive tuition form the main offer from this Furse Park address, though feedback describes a troubled experience for many. A couple of reviewers speak well of an instructor named Mark and his teaching style, but recurring complaints concern being signed up for a crash course without being warned that the test would only proceed if the instructor deemed the pupil ready, leaving some pupils out of pocket.

Refund handling is a repeated grievance, with accounts of payment being withheld after the company failed to supply an instructor, and one pupil describing nearly five months of chasing before learning that the assigned instructor had stopped offering evening sessions. Another account describes an instructor behaving in a confrontational and unprofessional manner during an intensive week, including a test cancellation that was reportedly never communicated beforehand.

Poor communication and slow responses to queries are raised by several reviewers, alongside frustration at being left without clarity on lesson arrangements. The school keeps long weekday opening hours, from nine in the morning until nine at night, with reduced Saturday and Sunday hours until five, at its Plymouth base. Across the feedback, dissatisfaction centres repeatedly on refunds, communication and instructor availability for those booking intensive courses.